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Frequently Asked Questions

In this section, we aim to answer our customers in quick fashion that the questions have been asked regularly, such as payment, download and installation problems. If the solutions listed below do not match what you are looking for, you may need to contact us via the Contact Uspage.


Q: "An error occurred when trying to replace the existing file. DeleteFile failed; code 5."
A: 
Solution 1: Please make sure to exit the CheeseSoft program prior to any updates; CheeseSoft products require to close the running application to successfully finish the updating process. To make sure that the CheeseSoft products have been totally closed, please check the specific product icon on the system tray: if there were still the icon on the system tray, please right click the icon and then click Exit to close the program; if there were not, the CheeseSoft program had been successfully closed, and then you could proceed the update process. 

If the Solution 1 can not solve this problem properly, please refer the Solution 2 for further help. 

Solution 2Please temporarily disable or exit the anti-virus programs on your computer, some of which are blocking any registry writing on the system startup entry and thus CheeseSoft products could not properly be installed on the user' PC; CheeseSoft products do write into the startup entry in order to notify the user that there are problems needed to handle with, however, they does conflict with some anti-virus programs.


Q: How do I uninstall the program ?
A: To uninstall the specific program please do the following: 
Close the specific program if it is currently running.
Uninstall the program from the Control Panel's Add/Remove Programs utility. 
Or you can run the program uninstall utility from Start menu\programs group.


Q: Can I choose not to run the program  at Windows Startup?
A: Just press "Options" at the top of the program, unselect "Run at Windows startup", then click OK.


Q: Will CheeseSoft products work on a Mac? Linux?
A: CheeseSoft products are currently compatible with Microsoft Windows 98/Me/NT4/2000/XP/2003/Vista.
There are no plans at this time to create a version compatible with the Mac, Linux, or any other non-Microsoft Operating System.


Q: I've lost my serial number. What do I do?
A: If you have lost your serial number you may request a copy be sent to you. If your registered email address remains unchanged, please lookup your licensing details here


Q: I've changed my registered e-mail address. What should I do?
A: If your registered e-mail address has changed since ordering the product, please contact customer service and include your name, your previous e-mail address, the product name, and your order number (if known).


Q: How can I get back Registry Easy after I reinstall the system (or upgrade my PC system to Vista)?
A: Firstly, download the relevant program directly from http://www.cheesesoft.com/free-scan/ and install the program that has been downloaded. 

Secondly, start the program and click the "Register" button, then copy and paste the name and license number you were supplied with when you purchased into the textbox blank.

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